Gaming is fun as entertainment, but without boundaries it can become harmful. zlolz believes every player deserves to enjoy gaming consciously and responsibly — and we're here to support you every step of the way.
Responsible gaming means betting or playing in a way where you stay fully in control — ensuring that gaming never harms your personal life, relationships, or financial wellbeing.
At zlolz, we believe that with the right mindset and the right limits, online betting can be a genuinely enjoyable pastime. But when it goes beyond fun and becomes a source of emotional or financial stress, that's when problems begin. Our responsible play program is here to support you exactly at that moment.
Many people in Bangladesh treat betting as a source of income — a genuinely dangerous mindset. The reality is that responsible players understand wins and losses are both part of the game, and accepting a loss with composure is a sign of maturity.
Please Note: Responsible gaming isn't about playing less — it's about playing smart. Keeping your experience enjoyable and safe on zlolz is our priority.
Follow these guidelines for a safe and enjoyable experience on zlolz:
Be alert if you notice any of the following signs in yourself or a loved one. These are early warning signs of gaming addiction:
If three or more of the above signs apply to you, seek help now. It's not a sign of weakness — it's a sign of awareness. Reach out to us at support@zlolz.ws.
Answer the following questions honestly. If more than five answers are "Yes", it's time to seek professional support:
This questionnaire is not a professional diagnosis, but it can help you understand where you stand. If you have any concerns, don't hesitate to reach out to us.
To help you stay in control of your gaming, zlolz offers several effective protection tools — all of which can be activated at any time from your account settings:
| Tool Name | Description | Active Hours |
|---|---|---|
| Deposit Limit | Set daily, weekly, or monthly maximum deposit limits | Instant |
| Bet Limit | Set a maximum stake per single bet | Instant |
| Loss Limit | The maximum amount you can lose within a set time period | Instant |
| Session Time Limit | Set a limit on how long you play per session | Instant |
| Cooling-Off Period | Temporary break from 72 hours up to 30 days | 24 Hours |
| Self-Exclusion | Long-term account closure from 6 months up to 5 years | Instant |
| Reality Check | A reminder shown on screen after a set time, showing how long you've been playing | Instant |
Reducing a limit takes effect immediately. Increasing a limit, however, has a 24-hour delay to prevent impulsive decisions.
If you feel you need a complete break from betting, self-exclusion is a powerful safeguard. Your account will be fully suspended for the period you choose.
After logging in, go to "Account Settings" and click on the "Responsible Gaming" section.
Go to the "Self-Exclusion" option and choose your preferred duration: 6 months, 1 year, 3 years, or 5 years.
Confirm your identity using your password and OTP for security.
Once confirmed, your account will be closed immediately. A confirmation message will be sent to your email.
During your exclusion period, our counselling team will stay in touch and provide support whenever you need it.
Creating a new account during a self-exclusion period is not permitted. Our system detects and blocks any such attempts automatically.
Zlolz strictly prohibits anyone under the age of 18 from accessing its gaming services. Our measures to protect children and minors:
Our advice for family members:
You don't have to face problems alone. zlolz's support team and specialist counsellors are always here for you:
Asking for help takes courage. Our team will support you with complete confidentiality. You are not alone.
Every feature we offer is designed to keep your gaming experience safe, healthy, and enjoyable.
Set daily, weekly, and monthly deposit limits. Once a limit is in place, it applies automatically.
Set a daily time limit for how long you play. Once the limit is reached, the system will log you out automatically.
After a set period, a pop-up will notify you how long you've been playing and how much you've won or lost.
If you need to cool down, pause your account for 72 hours. No bets can be placed during this period.
View all your bets, wins, losses, and transaction history at a glance. Understand your patterns and make informed decisions.
Our trained support team is ready to speak with you in complete confidence. Reach out via live chat for any concerns.
We want you to enjoy every moment — stress-free, safe, and within your limits. Register at zlolz and take control of your own experience using our responsible gaming tools.